Connect an AI client to your brand
Claude can use Berchtold's remote MCP endpoints to access tools for your workspace. You need a Berchtold account with access to the brand. This connection is optional; you can also work directly in the app.
Copy an endpoint
Open Settings → MCP. Copy the endpoint for the tools you need.
A brand endpoint looks like https://mcp.berchtold.ai/brand/your-brand-slug.
Other endpoints expose other tool groups. Use the URL shown for your workspace.
Add it in Claude
Open Claude's connector settings and choose Add custom connector. Enter a name and the copied endpoint, then finish the Berchtold sign-in and authorization flow. Ask Claude to summarize your brand voice as a read-only check.
Claude's menus and workspace policies may vary. Follow Claude's current connector guide if the option is missing.
Review tool actions
Tools use your Berchtold access rights. Check write actions and their results. Direct MCP writes do not all go to Inbox for review. Agent runs have their own review rules.
If the link fails, check your access and the server URL. Save the error message. Also check that you can open the brand in Berchtold with the same account.
When a tool fails
- Service unavailable: wait a moment, then try again. A temporary outage does not mean you lost workspace access.
- A write timed out: check the destination before repeating it. A post or other change may already exist.
- A version conflict: read the latest saved version and combine your changes before saving again.
- A result was shortened: ask for fewer records or a narrower date range. Request the next page when the tool supports it. For large media, request a smaller image or its URL.
- Tools are missing: refresh the connector's tool list. Available tools depend on your permissions, enabled features, and connected accounts.
If an error includes a reference, save it for support. Keep passwords, API keys, and access tokens out of support messages.