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help.berchtold.ai/en/whats-new/2026-09-30-native-email

Native Email — campaigns, a visual builder and subscription lists

Design, personalize, test and send email campaigns from Berchtold. A visual builder with a template library, personalization tokens, subscription lists with segmentation, and consent enforced at send time.

Berchtold now sends your email. No third-party email tool, no syncing, no drift between your CRM and your sender.

The Email Builder

Design campaigns in a visual builder. Start from a starter template, save your own designs to the template library, or upload custom HTML. Preview, send a test, then schedule or send.

Personalization tokens

Every contact field, standard or custom, can be a token. Insert a token in the builder and each recipient gets their own value. The same tokens will carry to SMS and future channels.

Subscription lists

Build lists people can join and leave. Combine a list with a segment to target exactly who should get a campaign. Unsubscribes, suppressions and consent are checked at send time, on every send.

Reports

Delivery, opens, clicks, bounces and complaints are recorded per campaign, with a sending report for each one.

Where to find it

Open Email in your workspace.

Native Email — campaigns, a visual builder and subscription lists · Berchtold Help