One inbox for every comment across Facebook and Instagram
A unified, provider-agnostic engagement inbox brings every comment and reply into one place — threaded, on-brand, and wired into your brand intelligence.
Brands are won and lost in the replies. Most teams chase them across apps and tabs. Community pulls every comment and reply from your Facebook Pages and Instagram accounts into one inbox.
Respond in one place, on brand
- Unified inbox — Facebook and Instagram comments side by side, no app-switching
- Conversation threading — see the full back-and-forth, not isolated comments
- On-brand replies — draft responses with your brand voice and rules already applied, and clear them through compliance before they post
- Real commenter context — see who's talking to you, with platform-accurate identity
Engagement that feeds strategy
Community is not a silo. Sentiment and themes from your conversations feed your brand intelligence loop. So what your audience actually says shows up in your recommendations, your content angles, and your numbers. The questions people keep asking become the content you make next.
Where to find it
Open Community to work your inbox. Connect Facebook and Instagram under Configuration → Connections to start pulling conversations in.